Refund policy
We want you to shop with confidence. That’s why we offer a simple and transparent refund and replacement policy, outlined below.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee, which means you have 30 days from the date of delivery to request a refund.
To be eligible for a refund:
- Your request must be made within 30 days of receiving your item
- Proof of purchase is required
Approved refunds will be issued back to your original payment method. Please allow up to 10 business days for the refund to be processed by your bank or payment provider.
60-Day Product Replacement Warranty
In addition to our refund guarantee, we offer a 60-day product replacement warranty.
If your item arrives damaged or develops a fault within 60 days of delivery, we will provide one free replacement per order.
- No need to return the faulty item
- Replacement coverage applies to manufacturing defects only
- Replacement requests must be submitted within 60 days of delivery
Damaged or Faulty Items
Please inspect your order upon arrival. If your item is defective, damaged, or not functioning as intended, contact us as soon as possible so we can evaluate the issue and make it right.
Non-Refundable Situations
Refunds or replacements will not be issued for:
- Requests made outside the stated timeframes
- Damage caused by misuse, neglect, or normal wear and tear
- Change-of-mind requests after the 30-day refund period
- Gift cards or sale items
Returns
We do not require physical returns for refunds or replacements unless otherwise specified by our support team. Please do not send items back without first contacting us.
Refund Processing
Once a refund is approved, it will be processed back to your original payment method. If more than 15 business days have passed since approval and you have not received your refund, please contact us.
Contact Us
For all refund or replacement requests, please contact us at: gleamx5@gmail.com
Our support team is happy to assist.